Let’s stop the churn leaks in your revenue engine.
I’ll help you build a tailored churn framework designed to retain your customers and turn them into a revenue driver.
Before Stackable
After Stackable
Worked with high-retention B2B SaaS companies:
The Problem
Your revenue growth
is slowing due to churn.
Your team is overwhelmed
by reactive churn firefighting.
Your efforts feel like patching
a water leak with duct tape.
The Solution
Work directly with Christian to reduce your customer churn.
I’ll audit your current churn processes.
I’ll review historical churn and your current risk detection, prevention and feedback systems, to identify the main churn leaks in your revenue engine.
I’ll design your tailored churn framework.
I’ll help you design the right framework to reduce churn, based on industry best practices and tailored to your product and customer retention motion.
I’ll help you implement your new framework.
In addition to a churn reduction process map, tailored process playbooks and a configuration guide for your CS systems, you’ll also receive hands-on guidance.
Pricing
Stackable contributes 1% of your payment to remove CO₂ from the atmosphere through Stripe Climate.
FAQs
Yes. Companies with 10 or fewer employees, or less than €1M ARR, qualify for a discounted price of €5,000.
By the end of the process, you'll receive:
1) A Miro board with your churn reduction process map.
2) A Google doc with a detailed CS system configuration guide.
3) A Google docs folder with all churn reduction process playbooks.
4) Two 60-minute implementation office hours.
While the process is designed to be completed within a month, the actual duration hinges on your team's ability to provide timely feedback on our iterations. Efficient communication and internal coordination are essential to keep the process on track.
If you want to proceed, pick a spot on my calendar. Let's have a quick chat, then I'll send you a simple contract and a payment link. Once you've signed and paid, you can book your consulting sessions using the calendar links I'll send over.
Please bring a maximum of 3-4 team members, ideally those who have a strong grasp of your product, customers, and go-to-market. It's important that everyone who joins can commit to being present for all sessions.
I don't talk to customers, and here's why:
1) it would make me much more expensive,
2) it would make the process much slower,
3) I strongly advise against outsourcing customer conversations, especially for early-stage companies. Your in-depth understanding of your customers is critical to this project's success, and ultimately, its failure or success hinges on your expertise.
I typically don't handle the direct implementation, and here's why:
1) it would make me much more expensive,
2) it would make the process much slower,
3) I strongly encourage early-stage companies to manage their CS systems in-house. This allows you to maintain direct control over your core processes, ensuring flexibility and speed as your company evolves.
You'll find that the CS system configuration guide I provide is specifically designed for your setup and is detailed yet easy to follow for any CS leader. Plus, you'll have two 60-minute implementation office hours for any questions that come up.
While I have broad industry experience, I don't claim expertise in any specific sector beyond B2B SaaS. Your team will be the subject matter experts, providing vital industry insights throughout our collaboration,
Churn Quick Fixes
Get access to all of my LinkedIn posts, incl. 30+ ready-to-use churn quick fixes, all in a structured Notion database.
Access 30+ ready-to-use churn quick fixes and apply them to your business today.
